Marisota Reviews

Shockingly poor customer service, no consistency with agents, different people respond each time and s there's no ownership of a problem.

I wrote a review a while back rating this company as excellent. Suffice it to say I must have been lucky. I now agree with everyone else. They are BAD and their customer service is diabolical. They don't reply to emails. BAD BAD BAD.

Having placed an order in February, I received a statement for the goods in March which I didn't pay as they hadn't been received. I received a further statement today with an administration charge of £12.00 added along with a service charge of £4.57 and still the goods haven't been received. I logged on to the tracking and the items are showing as still being at the depot, if I can see this information why can't Marisota and why have they added these charges? I am concerned that this will have a negative effect on my credit score.

Good choices and reasonable prices

Good company. The prices are fair. If you order one day then you quite often receive the next or at least within a couple of days. They go up to big sizes at no extra cost although they tend to size down so be careful. They are, on the whole,a good company and their customer service is great too.

Went to buy a Hive 360 HUB - 'Next day delivery if you buy our express delivery option for £9.99 blah blah blah' - so I did so, to get it delivered the next day. As you would. To ensure next day delivery. Got a confirmation saying it would arrive 13 days later. Spent ages getting through to customer services to cancel both the product and the 'unlimited delivery next day as standard' option, only to be told it will now take 3-5 days on confirmation of cancellation, which also takes up to 48 hours, so I may have to wait up to a week for my refund so I can purchase the same item!! Flipping shoddy and shady. Won't be buying from this shower of sheeite again!!

A little tip if you want to get through to marrisota call JD Williams it's easier to get through it's all the same company and customer service is very nice

Can't even order. Both my partner and I have placed orders and each time we get the order confirmation email only for the next day to be told "unfortunately your card issuer has informed us that your payment has been declined" despite the money leaving my account. Suspect they have items on their website that don't exist to boost their placing on Google searches. Invoked right to be forgotten, but they have failed to comply. Avoid!

I know there are a lot of negative reviews but I have been a customer for a long time and always had good service, the sizes are right and the only reason I've given 4 and not 5 is because the quality is sometimes not quite on the money. I haven't had any problems with delivery or returns and pay as a I go so I can't comment on the accounts side but clothing wise I am really pleased.

I'm having so much trouble with Marisota!

I returned an item worth £399 on 6th July.
I have spoken to customer services who acknowledge return but everytime I call they say it will be taken off my account the next day. Thus has happened numerous times and I have even spoken to a manager.

It's still on my account as purchased so they are taking payments from my DD yet they say they know its been returned.

I'm thinking of cancelling my DD if its only way I can get them to take notice!
I'm desperate for this to be sorted!

Customer Care is really bad. More security needed for online accounts. I put in a complaint about security measures after my account was hacked. I did not get a response to the complaint. Retailers are nothing without customers. Marisota take their customers for granted. I will never shop with them again.

Website is okay. Prices are good. Items arrived as expected. However the problems start when trying to make a return - no advice note in the parcel so no returns address label. Contact details on the website are no use - the phone number link says "number not recognised"! Finally got the number, spent minutes going round in circles on their automated system before finally speaking to an advisor. Was given the returns address, have used google maps to check it and it's a terraced house?? This company make it incredibly difficult to return an item. I'm not hopeful of getting my money back once the parcel is sent back...
This is my first and last time using Marisota.

So far so good, had a issue with my order but online chat checked it for me and it arrived two days later, Apr is a little high but as long as you pay it back ASAP then it shouldn't effect you. But will update if anything is to change

Customer care is appalling I paid 4.00 for W named delivery day after waiting all day and tracking the parcel it suddenly went from parcel due for delivery between 15.00 and 17.00 to delivery attempted to which is a lie and expected from Hermes but then I phone Marists customer service and confronted by ta customer service agent who calls me a liar and states the reason I haven’t got the parcel is because there is no safe place to leave it I point out that if in fact they had attempted the delivery they could do a novel thing and ring the buzzer I would then have gone and got the parcel As I say expect this from Hermes and there customer service is diabolical however they have just been outdone by Marisota customer services.
Update despite requesting they contact Hermes and ask them to return parcel I received a call from Hermes who said they had located my parcel at the depot and would deliver it in the next 24 hours This just proves no delivery was ever attempted they seemed quite annoyed when I said don’t bother both Hermes and Marisota don’t seem to understand if you book a nominated day delivery there is a reason for this Marisota are quite happy for you to pay for a service you aren’t going to receive and then do nothing to help resolve it I did receive a call from Marisota after I asked to register a formal complaint but only after I requested this several times I was told by their customer services that as it was a problem with delivery they couldn’t help all they could do was contact Hermes I asked about Marisota complaints procedure and was told they didn’t have one again I insisted that I wanted to register a formal complaint and then I received a call from a manager who stated that they were sorry they couldn’t resolve the situation however no offers of help were made so how can the situation be resolved when no offer was made Maybe Marisota uses Hermes as both of their customer services treat their customers with total disrespect and get annoyed when you complain

In a nutshell I opened my account with a highish rate of interest, then a few months later they increased my limit and they increased my interest rate. This happened repeatedly until it was the maximum it could be 69.9% total rip off. I have never missed a payment yet I am deemed such a bad customer that they have to put my interest rate up, but conversely such a good customer that they give me more credit. They are now 'helping me' with my persistent debt by putting what I currently owe in one pile and making me pay more towards it and if I order anything else (which I will never again do) I will have to pay a different minimum amount on top!!! Awful rip off company. If they wanted to help me out of my 'persistent debt' maybe reduce the interest I'm paying and freeze my account